LOCATION: TX-HOUSTON-HOUSTON TOWER
TECHNICAL ACCOUNT MANAGER - OPEN PLATFORM
USA - BBVA OP3N, INC
At BBVA, we are leading the transformation of global banking with the aim of bringing the opportunities of this new era within everyone's reach. We are a global financial institution present in 30 countries with over 75 million customers. We are a bank with over 126,000 employees across the world and every one of those employees is leading and designing his/her professional career with the help of tools provided by the organisation to make that happen.
Corporate responsibility is an intrinsic part of our business model, promoting inclusion and financial education while supporting research and culture. Being part of BBVA means developing your career in one of the most innovative companies in finance.
We started out with the spirit of helping others make the best financial decisions. That spirit remains with us today and encourages us to keep moving forward, prioritising innovation and digital transformation so that we can bring the opportunities of this new era within everyone's reach.
Our values define our identity; they are what drives us to make our goals a reality and they guide all of our actions and the decisions we make.
- The customer comes first.
- We think big.
- We are one team.
Open Platform is BBVA’s U.S. Banking as a Service business. We’re on a mission to revolutionize how consumers and businesses access banking and payments. How? Our award winning platform brings together top notch technology and the expertise of a global bank. This enables companies across industries (not just fintech) to leverage our API driven services to offer their customers banking and payments services within their existing user interface, under their brand. We believe empowering innovative companies to build outstanding new services by integrating banking and payments into their own brand experience will define the future of financial services. We already support some of the biggest brands in fintech and we’re just getting started.
Our team brings together decades of experience in tech, payments, banking and beyond to define and create the future of financial services. We’re looking for motivated trailblazers to join our team and help us build the next generation of banking.
Open Platform is seeking a Technical Account Manager (TAM) to provide technical guidance and support for our customers. You will work with customers throughout the entire lifecycle of integration with our product, both pre-sales and post-sales. Duties include helping vet potential new clients for maturity, guiding new clients through technical on-boarding and integration, and supporting existing clients on their technical support needs.
You will also act as the internal technical voice of our customers by advocating for new technical features, triaging and managing the resolution of issues/incidents, helping customers gain maximum value from our platform, and helping our internal teams understand the technical/operational needs and difficulties they experience. You will be the first-line of technical support for customers who need help with credentials and authorization, access to services, configuration issues, connectivity challenges, interpreting error messages, and working with back-office production support to help resolve issues raised by clients as they initially integrate to our services and as they use them in production.
The TAM position is technical in nature. You must have technical skills and experience necessary to communicate technology ideas, standards, and processes to both a technical and non-technical audience. As the first line-of-support for customers technical needs, you must build and establish relationships with our customer's technical and support teams. You will have the deepest understanding of our customer's technical needs in our organization. Communicating and documenting those needs to the rest of the organization is of one of the highest priorities, just one step behind helping our customers succeed with Open Platform.
- 3+ years of technical engineering or operations experience.
- Experience as a technical lead, including direct pre-sales and
post-sales interaction with customers.
- Experience in a support environment.
- Understanding of information security processes and standards (NIST CSF, OWASP ASVS, SOC, PCI, etc).
- Professional oral and written communication skills.
- Demonstrable proficiency and understanding of cloud technologies.
- Hands-on experience working with API products and API delivery platforms and associated technologies.
- Bachelor's Degree in CS or related field.
Note: Required to meet credit history and criminal background requirements associated with Nationwide Mortgage Licensing System and Registry registration process, to include FBI fingerprint criminal history report and review of credit report
Note: Must meet credit history and criminal background requirements associated with Financial Industry Regulatory Authority registration process, to include FBI fingerprint criminal history, review of credit report, civil litigation, liens, and other public records
At BBVA, we are proud to be a company that prioritizes diversity, inclusion and equal opportunities, regardless of the race, age, gender, ethnicity, disability, religion or sexual orientation of our employees and collaborators. Corporate responsibility
is an essential component of our business model, as we promote financial education and support research and culture.
Being part of BBVA means developing your career in the company that is leading the transformation of the financial sector.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information (41 C.F.R. 60-1.35 (c)).
Individuals with Disabilities
BBVA Compass, BBVA Securities Inc., and BBVA S.A. New York Branch invite all interested and qualified applicants to apply for employment opportunities. If you are a U.S.-based job seeker with a disability who is unable to use our online tools to search and apply for jobs, please contact us by emailing: firstname.lastname@example.org or by calling toll-free (in the U.S.) 1-844-664-9275. Please indicate the specific type of assistance needed*.
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BBVA Compass, BBVA Securities Inc., and BBVA S.A. New York Branch have a firm and unwavering policy to provide equal employment opportunity without regard to age, citizenship, color, disability, ethnic origin, gender, gender identity and expression, marital status, nationality, national origin, race, religion, sexual orientation, genetic predisposition, protected veteran status, or any other status or classification protected by federal, state or local law. This policy includes all job groups, classifications and organizational units. With regard to employment, this policy extends to applicants and covers our recruiting, hiring, promotion, transfer, demotion, discipline, termination, benefits, compensation and training practices as well as social and recreational activities.
View the "EEO is the Law" & "View the EEO is the Law Supplement Poster" poster. BBVA Compass, BBVA Securities, Inc., and BBVA NY are equal opportunity and affirmative action employer.